The Support & QA Manager is responsible for supporting customers, viewers, and the Brandlive team with technical support and developing and maintaining quality assurance procedures.
- Become an expert in the use of the Brandlive platform
- Support all users of the platform (customers, viewers) with technical issues
- Manage multiple support channels (chat, email, phone)
- Solve tier 1 problems
- Identify tier 2 problems and work with dev team to solve
- Work closely with Customer Success Managers to solve customer’s technical issues
- Proactively QA the entire platform and work with dev team to implement solutions
- Create and manage support content for internal and external use in collaboration with Customer Success team
- Support international customers in a timely manner and work with Customer Success to develop an international support program
- Support role at a prior company
- Proactive software QA
- Video experience a bonus
- Experience with or understanding of backend scripting and databases is a big bonus.
- Personal + Authentic – Act like a guide
- Creative tools
- Technical inclination and interest
- Knowledge of broadcasting and consuming video online
- Excellent verbal and written communications skills
- BA/BS degree or equivalent
- Fantastic Company Culture
- Competitive Employee Benefits (including unlimited PTO)
- Choice of Mac or Windows computer
- Choice of iPhone or Android device
- Office in NW Portland
Why join the Brandlive team?
Contribute in a meaningful way to a post Series A start-up on the rise. Work with a wide variety of clients from athletic & outdoor, consumer products and advertising agencies. Be an active participant in Portland's vibrant tech startup scene.
How are you connected to Brandlive?